Zásady pro doručování
We ship items out as soon possible on confirmation of the payment. In general, you will receive your item within the chosen shipping time frame (6~9 business days by Courier, 7~21 business days by Airmal). If you have any questions about the shipping time on a specific item, please contact us.
Ayurvedic Products to United States of America
We do not deliver ayurvedic products which are not approved by Food and Drug Administration of United States of America to the addresses in United States of America.
Seller Responsibilities
- Export Packaging: Preparing the cargo so it can be exported.
- Loading Charges: Any costs associated with loading the cargo onto the truck at the seller’s warehouse.
- Delivery to Port/Place: The trucking or delivery fees associated with transporting the cargo to port or place of export.
- Export Duty, Taxes & Customs Clearance: All costs and responsibilities associated with exporting the cargo.
- Origin Terminal Handling Charges: Also known as OTHC, the seller is responsible for these charges.
- Loading on Carriage: The seller must cover all costs to load the cargo onto the carriage.
- Freight Charges: The shipping cost to transport the cargo to the buyer’s destination.
- Destination Terminal Handling Charges: Also known as DTHC, the seller is responsible for these charges.
Buyer Responsibilities
- Unloading at Destination: The buyer is responsible for any costs associated with unloading the cargo once it arrives via truck to their final destination, usually a warehouse.
- Import Duty, Taxes & Customs Clearance: The buyer is responsible for all importation costs associated with the shipment. In the event a customs examination is required, the buyer is responsible for the exam’s costs.
Weight Calculation
We use volumetric weight when determining the weight of the shipments we send and we understand that this is not always an easy concept to grasp. We want to break down the details for you in order to make it as clear as possible. The cost of transporting a shipment can be affected by the amount of space that it occupies on an aircraft, rather than the actual weight. This is the volumetric (or dimensional) weight. The volumetric weight of a shipment is a calculation that reflects the density of a package. A less dense item generally occupies more volume of space, in comparison to its actual weight. The volumetric or dimensional weight is calculated and compared with the actual weight of the shipment to ascertain which is greater; the higher weight is used to calculate the shipment cost.
Volumetric weight is calculated by multiplying the length x height x width of a package and dividing the result by a volumetric factor. That factor varies with the unit of measure. Since we use kilograms to calculate shipping charges, we use the following formulas to calculate volumetric weight: Please be aware that the shipping weight indicated on your merchant order confirmation may be based on ground shipping or domestic air shipping from the merchant to our hub location.
Depending on the carrier and size of package, the Merchant's ground shipping charges may or may not utilize volumetric weight calculation.If the carrier used by the Merchant does use volumetric weight calculation for ground or for domestic air, the volumetric weight calculation will use a different volumetric factor and the volumetric weight will be lower than that used for international air shipments.
Local Delivery
Items will be delivered via a courier service to the address specified by you on your order. There will be a delivery charge based on your location and weight of the package as per below schedule:
International Delivery
We also deliver internationally using couple of options (a) Registered Airmail of Sri Lanka Postal Service (b) Use of International Courier Service. We always use professional couriers to ensure that your package is delivered on time and in good condition.
(b) Courier Service (DHL, Aramex)
(c) Expedited Mail Service (EMS) of Sri Lanka Postal Service
Expedited Mail Service (EMS) is a service offered by the Department of Post, Sri Lanka. If you wish to ship your goods in a leisurely manner, EMS offers flexibility and affordability.
The transit times shown above may differ due to any of the reasons mentioned below:
- Flight cancellations and technical delays
- Customs clearance processes
- Adverse weather conditions
- Incorrect consignee addresses
The above transit times are applicable for major cities only; addresses in forwarding areas will need additional days.
We offer international delivery on majority of our online items; however exclusions include, items containing liquid, and items of a perishable nature. There may also be specific exclusions relating to individual items or restrictions on certain items dependent on the country of export. Please note we cannot be held accountable for delays or costs involved in customs clearance.